Recruiter Burn-out

What ever happened to the "Human" in Human Resources ? Over the past year, having had various interactions with recruiters and hiring managers from companies across the US, I have come to the conclusion that whilst companies may talk a good talk the reality often fails to meet the theory.

I have recruited many employees throughout my career and have always made a point of maintaining contact with those candidates that make it as far as the interview stage. Obviously, given the number of resumes recruiters see for each post it would not be possible to reply to every application received, but having bothered to call a candidate to your office for an interview why would they then not have the common courtesy and professionalism to then advise candidates that they did not make the cut.

Are they scared of being sued for making a judgement? Are they really so busy that they cannot take the time to respond to an email? Unlikely, in my opinion, they simply lack the inter-personal skills needed to care enough about doing the right thing.

Has anyone else been a victim of this phenomenom?